Respectfully, Here I am on hold for over 15 minutes now. I was on the phone for 40minutes. I bought home in 2008 was switched to BOA after big fall out then loan was switched over to Selene finance. Tags: Forced Placed Insurance, Mortgage-Related Unfair Practices. Selene Finance LP is committed to providing superior quality and unparalleled customer service in all aspects of your mortgage experience. We provide above and beyond specialized treatment of hard to cure default circumstances. I sent selene 2500.00 on 12/1, and on 12/6/16 I called them to confirm receipt and to let them know of another payment in the amount of 2386.00 Im leaving this complaint about Selen with the hope that one person will not have to go through what I went through. I routinely look for posts to answer in hopes that it will not only bring hope and optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks like Bank of America, Chase, Citi and Wells Fargo that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. Insurance Grace Period: A period of time after the premium due date in which a policyholder is able to make a premium payment without the insurance policy coverage lapsing. I came on to this website to see if Selene had treated other people unfairly. They said no. or (800) 621-FEMA (3362) for possible government assistance. I am in the midst of this horrible experince and concerned about what will happen next. I have to amounts on my statement $40.000.00 and $25.000.00 I been in my home for 21 years I should owe about $20.000.00 or less. Well I'm reading all these comments posted in the last few days and I have to say I'm in the same boat. WOW - WHAT A GREAT COMPANY THIS IS GOING TO BE TO WORK WITH! B. billybob57 of Milwaukee, US. 5. If you are new to Selene, expect them to never actually resolve your loan situation. This review was chosen algorithmically as the most valued customer feedback. $88.7 M. Employees. I have talked to several people at Selene and I think they are truly a bunch of ###S! We never thought we'd be where we are at this stage of our lives. Back last fall I reached out to Selene Finance and went through a loan modification. Forged me to modification but I didnt sign. Thats Greene county Ohio and I guess thats how they treat Veterans of The United States Army. You can absolutely hold Selene Finance accountable for their actions while obtaining the mortgage solutions that you are seeking without a legal battle but there is always small claims court if you must battle legally (a minimal outlay of cash versus an attorney and doesnt require an attorney). I am in the midst of this horrible experience and concerned about what will happen next. they are the epitome of . They refunded me several months of payments and then started deducting them again. WTH they told me interest. I am extraordinarily nervous! I told her I was not made aware by my attorney and she stated that didnt matter. Please contact me. That doesn't mean you have a free pass to pay after the 1st, but it gives you some flexibility if your due date falls on a holiday or you're waiting to get paid. In addition to their legal backgrounds, they also have extensive experience in commercial real estate, including properties that they purchased and properties that they financed. Copyright 2021 LegalAbout.com. It is rediculous the extremes the banks that we bailed out will go to, to defraud us some more with no conscquences,., I may give a try again anyone have there min #???? They requested that I put a stop payment on the check and pay them over the phone for Jan. I don't see any option for automatic monthly withdrawal. Send written notification to us at: Selene Finance LP. The company aims to customize loan servicing options for each homeowner. Consumer payments were going to bankruptcy order. In the coming days you should receive a welcome letter officially notifying you of the transfer to Selene Finance LP. This destroyed both out credit and since we had been reported we were unable to refinance. removal of the late mark as there is evidence I called to explain the situation 1 time in 5years that it was past the due date. I have yet to get confirmation in writting and they will not take the $30. He ended up having to sell his brokerage to another company that would not allow him to operate as a broker anymore. I'm losing everthing after my dad passed away on February 5, 2022. You can also access information about our loss mitigation programs. On the final month of my repayment they pulled my final payment then they pulled $2300 extra dollars out of my account for which I am not sure why. Mortgage Payment Convenience Fees Lawsuit. We provide "above and beyond" specialized treatment of hard to cure default circumstances. Ive asked them to add my name on loan so I can refinance with another bank. I had to file Chapter 13 in order to avoid foreclosure at no fault of mine. Ironically, my statements from Selene show I am paying escrow. endobj Cindy J Ziegler They won't talk to me. Selene will never call you to ask for your personal information (such as a full SSN, date of birth, or loan number) in an automated phone call. HAMP called Selene and within days the loan modification was at my door. In addition to charging the borrower, Selene finance also tried to charge fees to the broker and agent that were responsible for negotiating the original loan modifications. I am also in the process of taking legal action against them. Since they are a debt collector, they must abide by the FDCPA. PO Box 1365, Pullman, WA 99163 It is now 3 weeks later and I called to find out where my money was and they said.. "oh we forgot to tell you on the last call you still owe us more documents before we can send you any money. They have no interest in helping anyone. I have several hundred thousand dollars of equity in my home but cant sell it in this economy and refuse to give my house away. And because Selene is not an FHA lender, these loans are not eligible for the government's short re-fi program. His name was removed from the companys books, and he was no longer a member of the company, either. Remember: We will never ask you to tell us your account username or password. I am in the process of working with my local gov't officials to start some legislation to prevent compainies like Selene from doing business in the manner they currently operate. Please help me 21494968xx. They owe me money from loosening cashed payments and messing up my credit report while I purposely made payments to them every month even when they said I didnt have to until the modification was in place. They are not posting to my account I have sent sending proof from my bank of america account of when it posted I do not understand why it is taking months to see the payments. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. But she would not speak to me when I called. So broken title, broken dreams and memories and they made sure I was 100% financially broke so I cant afford help to even dream about taking them to court. I do not know that if I had gotten it in writing if it would have disclosed this information, but I was never told I would receive paperwork about this agreement nor did I receive anything. Good luck to all. I was under forbearance with my old mortgage company. If anyone wants to start a class action lawsuit count me in. We also affirmed Selene's SQ assessment of SQ3- as a prime servicer. All I can say is I would like to join class action suit. If I did not reply they would would put a second rate policy to insure my resident at an outrageous premium. The case status is Pending - Other Pending. I paid my December 1st house payment on November 20th through the payoff of loan - reimbursement of exce. 17 North Irving Avenue This will surely increase the credibility of your complaint. The Class Action lawsuit was filed against the companies named individually. I think they are trying to avoid me to make me late so they can pull some of the crap that is listed above. At the law office of Ira J. Metrick, we have defended borrowers against foreclosures from many different Lenders, including Selene Finance.. About Selene Finance. For example, if you have a credit card with a 16.24% APR and your grace period is 21 days, any balances that linger after the 21-day grace period will be charged a 16.24% APR. I ignored the letter and threw it away. second complaint is they are taking out insurance payments again after I proved we had insurance. After paying a trial period of $2013.49 per month from October 2021- March 2022, a modification was approved on March 4, 2022. I was offered 10K to move out, known as "cash for keys", I declined it. CLASS ACTION LAWSUIT. However, the problems began with a broker who was associated with Selene finance and who went through a series of financial problems. All qualified applicants will receive consideration for employment without regard to race, color, religion,national origin, gender, physical or mental disability,sexual orientation, gender identity, marital status, veteran status, or any other status protected by federal, state or local law. for the borrower. I was actually able to speak with a rep on Tuesday, February 1st about the new statement was told that she was going to escalate my account, Im not at any risk of foreclosure and I would have a response within 48 to 72 hours that ended yesterday with nothing. Now I have a consumer protection attorney. Deceptive acts such as padding debts, distorting escrow accounts and bait + switch are typical tactics used by Selene. Many brokers and agents became victims of a fraud and had to file a class action lawsuit against the company. They keep sending my mail to the wrong address. I will tell all family and friends to RUN if they end up with them. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 10 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> xZmona?h}'@rqQAhGMD9n}gfIKqI?%zun."y*Ks{g-X/v^fD`mn9isLI :@ wq+[wR/xb24##51:j,QW!!pmH.bS';&ixE 0/|_f O"R@,Ev!m\R0~.Ry+=>K.B?GfwHt$w',H(D_K"~JZXJ.a6CO|@2&..WGXFcuiDwx w`fzcC[[f_gp,M^Ogq[.P^$;GjW+y;b]%]VfD7*Di:cCt1\h;4V:cquAIKMnr.qQ PLEASE Help We have had Selene make it impossible to pay our mortgage so they can obtain late fees. I cant wait to sell my house so I don't have to deal with mortgage companies ever again. But eventually something went wrong. Beware of this company. They told me they have a 60 day grace period where I dont have to pay the mortgage, but wont tell me my new account number or method of making my June 2022 payment. Selene does not use text messages to request or collect payments from consumers. If one person is handling my account, why am I being transferred to so many different people's voicemails? All rights reserved.Some products may not be available in all states. Why don't I refinance, You ask. <> Access Your Account Please help!! Yikes thanks for all taking the time to write and vent. Because the loan is under water, we can't re-fi on our own. Atlantic City, New Jersey 08401 Texas . Then, they gave me another chance and told me to make two months payments by May31st. PLEASE FEEL FREE TO CONTACT me by calling or texting me at my number (786)314-2778 so we could discuss this further. Also, this repayment plan was never done in writing. They fought me every step of the way. This happened six different times. If you have questions or need assistance please contact Selene Finance LPs Customer Service From conversations with my representatives, there may be an investigation of Selen by my state. Also, the people who answer the phone sound like they do not want to be at work at all and some of them sound like they are talking with a mouth full of marshamallows. Hello. BOA said they sold my note. The amount of time varies depending on the lender and other factors, but in most circumstances, a lender usually permits a borrower 15 days from the due date. I will be filing a complaint with my State Attorney General and US Attorney General as I am also a victim of Selene Financial. I currently have a major issue with Selene Finance. After the lawsuit, Selene finance offered to settle the claims for only about one third of the total. They do NOT want to resolve anything. Carol Delsonno. I kept asking if theres any other way to make payment. Selene Finance has an overall rating of 2.8 out of 5, based on over 60 reviews left anonymously by employees. Could someone explain? I got my letter a month ago and I have not heard anything from Selene. They have been dragging a resolve for months. I'm fortunate enough to be able to pay my mortgage every month, I just hope they take my money quietly, easily, and don't make it a hassle. Have not been able to get a list of creditors they claim were paid. 207 E. Canyon St., Colfax, WA 99111 After reading these comments, I have to say I'm more than a little concerned. Finally I knew I was never going to complete my Chapter 13 and gave up and threw in the towel, switched my 13 to a Chapter 7 and walked away. Example: Select the dates, 01 Jan 2018 to 31 Dec 2018. I have been in my home making on time payments since 2008. She said I could skip November's payment to help me get ahead and the payment would be divided into three installments added to the next three normal monthly payments. Oh my goodness! I am in NJ - my head is spinning! Do you have Power of Attorney on her accounts and Finances. My mortgage was also sold by Flagstar to Selene. I will call their office everyday and harass everyone that answers the phone. Im an insurance contractor that was working an insurance claim for roof, sidimg, and gutters. I have filed complaints with the BBB and FTC. Our servicing strategy is designed to reduce, mitigate, or eliminate loss exposure while maximizing cash flow. They just acquired loan from previous lender, Hello, Im a huge fan of you. Selene Finance has added over $8000 in Corporate Advance Balance Fees since taking over my mortgage in March, 2019. Not sure why, my check arrived prior to the end of the grace period (15th). Imagine that. Resolved. Again Im sorry for your troubles. I was also offerred a forebearance program. Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. I believe this company is in the business of fraud and property theft through misrepresentation. (877) 735-3637 during the hours of Monday Thursday 8:00 am to 9:00 pm, CST and Friday 8:00 am to 5:00 pm, CST. Selene has reactivated the internal audit function with a third-party auditing firm for the 2020 calendar year. los angeles regional water quality control board executive officer; montgomery high school baseball tickets. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. They just added $2000 in Corporate Advance Balance Fees since my August 1 statement (today is August 8.) There are firm rules in place with regard to mortgage servicing and debt collection but you must know your rights in order to exercise your rights. This is not a commitment to lend.Restrictions apply.Equal Housing Lender. Selene finance is a private company based in Chicago. We reviewed your complaints on the show today if you would like to listen, visit www.TheDailyComplaint.com. I called, many times, wrote letters, emailed, called again and again and they just stay onto a script. Featured review. Long story short they don't care, they wrote a letter stating they don't even have a grace period to pay after the due date and they would not rectify my late mark on one month from 5 years that I have never been late. I emailed Selene Finance on 09/29/2022 and asked them why . Thats insane. When I tried to work with them to correct the issues I was put on hold, transferred, and hung up on with no resolution. Shame on America for allowing these companies to stay in business. Selene is now telling us that we can be foreclosed on.. They do this to me every year for the last 6 years. See something wrong? Ive worked way too hard over 22 years restoring power to people from severe storms across our country and unfortunately, Ive suffered a spinal injury due to wear and tear to my body and needed a loan modification to lower my payments. A full-service residential mortgage loan servicer with proven loss mitigation strategies to preserve homeownership. Phone: (877) 735-3637. I completed a refinace last year with a mortgage company and they sold my loan to Selene. They can do more than they are doing to help people out. Im so sorry to hear your Mom is having problems with Selene Finance. They took it over and within a month threaten to foreclose on the unit. [protected] I have never been late. I was told I had to send them those checks and they would deposit them and then send me the money back once i jumped through hoops for them.. I will be doing the same, as my mother died, left me her house through a Trust and now that theyve bought the loan Ive been paying for through Community Loan Servicing for the past 2+ years as the Trustee/Beneficiary, they say I dont have authorization to discuss the account. 9 branches of social science and definition I am desperate to keep my house. I owe very little and am worried that somehow they will pull a fast one once my case is released within the last 12 months. endobj In the beginning they make you feel all warm and fuzzy inside (Yes that would be you Kevin) making small talk, calling you all the time, and assure you that their goal is to place you in a more affordable mortagage when apparently their attempt is to do an appraisal to find out how much equity exists in your home. After reading all the comments, I must say that I am a bit concerned. Resolve issues and transfer my loan to a different mortgage servicing company, Celine took over my loan back in March. Owned and operated by some of the best known names in the industry, Selene Finance brings the power of its deep experience to customize loan servicing options for each homeowner. I just wanted to reach out because Ive really been enjoying your writing., Please help!! They are VERY concerned. The lawsuit filed against Selene finance alleged that the company had misled borrowers and caused them to believe that they could qualify for a loan modification, when they really couldnt. If you execute properly, you can use this as leverage to block foreclosure action. The card was not authorized to have made the payment of 391.21 on or about 10-11-18. This is my fourth time fighting with them to get out of foreclosure because they take my payments and put them in Escrow even though I have a non escrow account. After over 5 miserable years with Selene Finance, a 2 year long forebearance, a ridiculous loan modification, and inevitable foreclosure and eviction I felt the need for this website. Although they charged me $4000 for modification. SELENE is a trademark of Selene Finance LP. Address: 100 Grove Rd #6, Thorofare, NJ 08086. They are sneaky. To whom it may concern: The insurance company took 3 months to get me my checks and they all had Selene as a signee. Now I have Selene finance saying I have an active mortgage with them. The representative just told me to call back next morning. This has been the worst customer On or about 10-11-18 a payment of 391.21 was unauthorized and made for a payment using a SunTrust account ending in the last for numbers of 0871. I am a 65 yr old female, a widow at that and was told that I had to sign the modification or lose my home. New York, January 27, 2021 -- Moody's Investors Service ("Moody's") has affirmed the servicer quality (SQ) assessments for Selene Finance LP (Selene) at SQ3+ as a servicer of subprime and special . endobj I agree. The title company has requested a pay off. April, I faxed the policy again and tried to tell them that I faxed the insurance policy again and kept asking to lower the interest rate. I have been trying to get a loan modification for three years and its nothing but ### from the last three companies that have owned or serviced my loan. We have been in a "temporary" payment plan with Selene for more than two years, since they bought our loan from Citi. They are also in bed with the NJErma program. By the waythose of you that post the positive commentswe know that you WORK FOR SELENE! Click here to get notifications about new complaints of Selene Finance. I called them because there was no indication of the almost $30,000 anywhere on my statements and this was the first time I was even hearing about it. Good luck! Until that time FU Selene finance! Selene Finance LP. Selene Finance has absolutely no intention of helping you, only removing you from your home and turn a profit for the investment company/bank they are working for. I had to pay my bank to stop them from being able to take ANYTHING out of my account ever again. Then paid $1100 for three months then after all this received sheriff notice of eviction with court date. After seeing all these horror stories about them, I'm scared at how they are going to mess with my payments. the Selene Finance. On March 17, 2021 the final payment was made on the above noted property. Submit a complaint and get your issue resolved. 483. Once they find out the actual equity in your home they bully and try to force those that don't understand their rights out of their home. Create your signature and click Ok. Press Done. All I was told was to send by moneygram from Walmart. The company provides those looking for homes loans. Good luck to all of you. BBB. http://www.fema.gov/ Same here. Rushmore sells it to selene finance like I have not pay them anything and I pay Rushmore loan management over70000 dollars wasnt accounted for when it went over to selene finance.

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